Thushal — Accenture

My Role

Product Analyst — Business Analysis, Requirements Authoring, Quality Assurance (SIT/UAT), Global Mobility Logic, SQL Data Reconciliation, RPA Automation

Team

Agile Scrum delivery team for UBS
Partnering across onshore BAs, Product Owner, Developers, DevOps & client stakeholders

Timeline

November 2018 – July 2023

Overview

Accenture is a global professional-services firm. For nearly five years I delivered on its Oracle HCM implementation for UBS, a 65,000-person global investment bank.

As a Product Analyst, I authored requirements and validated releases for a global HR platform impacting 10,000+ employees across the US, EU, and APAC — including the logic that classified short- and long-term international assignments for tax compliance. Then, beyond my job description, I taught myself automation and built an RPA bot that removed a manual single point of failure and scaled to the full 200-person UBS delivery team — earning the ACE Award, Accenture's top ~1% recognition.

HIGHLIGHTS

Key achievements.

ACE Award — top ~1% of ~200,000 Accenture India employees. A self-built RPA bot delivered 18–20% time efficiency and scaled to the full 200-person UBS delivery team, earning Accenture's Growth Catalyst recognition.

10,000+ employees impacted across US, EU & APAC — authored global mobility assignment logic and ran SQL reconciliation on UBS's Oracle HCM platform, a 65,000-person global bank.

CONTEXT

Enterprise software, at bank scale.

Big client. Global platform. No room for error.

UBS signage — the global investment bank whose Oracle HCM platform I delivered on

1.0 UBS — the 65,000-person global investment bank.

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Accenture placed me on the Oracle HCM implementation for UBS, a 65,000-person global investment bank. I worked in an Agile Scrum delivery model as a Product Analyst — turning what the client needed into requirements engineering could build, then making sure what shipped actually worked. The module I supported touched 10,000+ employees across the US, EU, and APAC.

THE WORK

Requirements, releases, and reconciliation.

From ticket to UAT.

I sat between the onshore BA team and the product owner: reviewing ServiceNow tickets, spotting enhancement patterns, and authoring change requests, new requirements, and bug-fix specs. I represented the business in UAT and coordinated deployment sign-off with DevOps across the full Dev → Test → Pre-Prod → Production pipeline.

Cross-border tax logic, done right.

I authored the requirements for UBS's short-term vs. long-term international assignment classification. Assignment duration drives different tax and benefits obligations, so the platform had to categorize every case correctly — and I re-scoped the logic whenever a new country entered scope or a jurisdiction changed its tax laws. Coverage spanned the US, EU, and APAC, including China.

Trusting the data warehouse.

As employees were onboarded from multiple upstream systems, I verified their data landed correctly in the Oracle HCM data warehouse and surfaced accurately in SAP BusinessObjects. Using SQL, I traced missing records, duplicates, over-population, and transformation errors back to their upstream root cause before they ever reached a report.

THE AUTOMATION BOT

A process only one person could run.

The bottleneck.

Assigning data-access roles in SAP BusinessObjects meant navigating three separate applications in sequence and applying the right security parameters per user by department and region. It was manual, monotonous, and impossible to delegate without heavy knowledge transfer — a single point of failure. If I was out, the work stopped.

What I built.

Architecture of the SAP BusinessObjects access-provisioning RPA bot — Excel input through validation, ETL, Putty, and success/failure reporting

3.0 RPA bot architecture — Excel front-end, ETL, Putty provisioning, success/failure reporting.

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Nobody assigned this. I taught myself Automation Anywhere from scratch — no certifications, no internal experts — and designed the full architecture over ~4 months as a side project.

A non-technical Excel front-end feeds a bot that captures the entries, moves them via ETL to the server, runs the sequential provisioning commands through Putty, and returns a success/failure report — repeatable, multiple times a day.

(Built entirely before the advent of AI — just pure stubbornness.)

IMPACT

18–20% faster, and adopted by the full 200-person UBS delivery team. In effect, an agentic workflow years before “agentic AI” had a name.

RECOGNITION

Top 1% of 200,000.

Initiative, recognized.

Accenture Celebrates Excellence — Growth Catalyst award certificate, Individual category, FY21 Q1

4.0 ACE Award — Growth Catalyst, Individual category, FY21 Q1.

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The bot earned the ACE Award — Accenture Celebrates Excellence, in the Growth Catalyst category: an individual honor placing me in the top ~1% of ~200,000 Accenture India employees.

The nomination came from both my immediate team and UBS client leadership — proof that impact and initiative matter regardless of what your job title says.

RETROSPECTIVE

What I took away.

A dependency on one person is a product problem.

The same way a missing feature is — I built the fix because the process couldn't survive without me.

Requirements are where quality starts.

Getting cross-border tax logic right upstream prevented failures no test could catch later.

Initiative beats a job description.

Some of my highest-impact work at UBS was never assigned — I identified the opportunity and drove it myself.

5.0 At the Accenture Innovation Hub.

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Enterprise Delivery, Self-Built Automation

Key achievements.

Enterprise software, at bank scale.

Big client. Global platform. No room for error.

Requirements, releases, and reconciliation.

From ticket to UAT.

Cross-border tax logic, done right.

Trusting the data warehouse.

A process only one person could run.

The bottleneck.

What I built.

Top 1% of 200,000.

Initiative, recognized.

What I took away.

Other projects